BizOps Group PDP

This page contains the different roles within the BizOps path. Choose the relevant role you want to learn about.

You can also enter the “Professional Path” to access the relevant skills and resources (coming soon!).

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Choose the roles

Business Operations Associate
Business Operations Manager
Senior Business Operations Manager
Business Operations Professional Lead
IC Path
Business Operations Professional Lead
Management Path
Business Operations Team Leader

Choose the competencies

All
Professional expertise and business orientation
Collaboration and communication
Internal impact
Execution
Leadership and culture

Business Operations Associate

Professional Path

Years in role: 0-1.5

Professional expertise and business orientation

The role represents the most common professional entry-point knowledge for this career stream; works under direct supervision.

Behaviors

  • Ability to map and understand the business needs and vision
  • Focused on growth & learning our stack, best practices
  • Eager to learn and improve professionally

Examples

  • Finds business and technical gaps and suggest potential solutions for it
  • Participates in technical design
  • Asks manager and team members for guidance and clarifications when needed
  • Asks to be involved in projects and tasks
Collaboration and communication

Works collaboratively on a team and communicates in meetings.

Behaviors

  • Effectively communicates work status to teammates and manager
  • Proactively asks questions and reaches out for help when stuck
  • Voices concerns or need for clarification to their manager
  • Accepts feedback graciously and learns from experience
  • f/u on questions and issues to build trust and relationships

Examples

  • Sharing new initiatives and projects in the group meeting while keeping the team engaged
  • Sharing knowledge between the team members and helping them solve problems
  • Leading meetings for knowledge sharing and also kickoff meetings for project
Internal impact

Ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives.

Behaviors

  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate effectively, and have a positive impact on team goals
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Other

  • Events
  • Projects
Execution

Commits to and completes tasks within the expected time frame, holding themselves accountable.

Behaviors

  • Building estimation skills
  • Asks for help to get unblocked when necessary
  • Learning tools and resources

Examples

  • When stuck on a ticket, is able to ask and involve the relevant stakeholders/team members for guidance and support
  • Able to research for content/solutions on the internet
  • Raises a flag when necessary
Leadership and culture

Learns and relates to our culture and proactively trying to practice it.

Behaviors

  • Own their mistakes, strives for feedback
  • Doer, biased for action and not taking advisor role
  • Translates challenge into actions
  • Wants to be exceptional (not aiming for “just good”)

Business Operations Manager

Professional Path

Years in role: 1.5-3

Professional expertise and business orientation

The role applies professional knowledge; requires the capacity to understand specific needs or requirements to apply skills/knowledge.

Behaviors

  • Work under limited supervision
  • Consistently follows best practices

Examples

  • Scopes and implements project-level solutions with minimal guidance
  • Supports technical decisions with logic and data
  • Debugs effectively within their primary area to help find root cause
Collaboration and communication

Collaborates professionally with teammates and peers.

Behaviors

  • Uses team meetings and 1:1s to raise and resolve issues
  • Seeks feedback to improve and receives it well
  • Gives timely, helpful feedback to peers
  • Proactively adds documentation to help others
  • Build trust (within the team and with external stakeholders)

Examples

  • Sharing new initiatives and projects in the group meeting while keeping the team engaged
  • Sharing knowledge between the team members and helping them solve problems
  • Leading meetings for knowledge sharing and also kickoff meetings for project
  • Managing our BizOps directory and documentation board proactively
Internal impact

Ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives.

Behaviors

  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate effectively, and have a positive impact on team goals
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Others

  • Events
  • Projects
Execution

Mastering ability to break down tasks, plan, estimate, and cut scope to ship on time. Takes ownership and can work autonomously on any task under his/her responsibility.

Behaviors

  • Prioritizes in alignment with company goals
  • Engages independently with the business, clarifying requirements where necessary
  • Effectively uses and builds tools and dashboards for operations and monitoring

Examples

  • When necessary, knows how to create monitoring tools, reports, and dashboards as part of the deliverables
  • Conducts ‘product’ work and research when engaging in a task under the responsibility
Leadership and culture

Is highly aligned with the company’s culture and practices it in the day-to-day.

Behaviors

  • Takes full ownership and accountability on all aspects of their works
  • Supports others, promotes mutual help
  • Manages to take feedback to grow and improve
  • Practicing can-do approach, focuses on how to achieve the goal before the obstacles
  • Self-aware of strengths and weaknesses

Senior Business Operations Manager

Professional Path
Professional expertise and business orientation

The role demonstrates professional knowledge and the ability to connect the dots around a task or a project. Work under limited supervision with the ability to manage priorities and tasks at hand.

Behaviors

  • Makes well-reasoned design decisions, identifying potential issues, tradeoffs, risks, and the appropriate level of abstraction
  • Able to integrate between business and technical voices and understand the trade-offs between business and technical aspects when making decisions

Examples

  • Discusses potential connection and relevance to other areas and departments with colleagues, seeing the bigger picture
  • Supports suggestions and solutions with data, logic, and schemas
  • Brings the relevant stakeholders to the table to clarify needs and make decisions
Collaboration and communication

Collaborates professionally with teammates and peers, partners with analysts/ops in the teams to drive requirements.

Behaviors

  • Uses team meetings and 1:1s to raise and resolve issues
  • Seeks feedback to improve and receives it well
  • Gives timely, helpful feedback to peers
  • Proactively adds documentation to help others
  • Builds trust (within the team and with external stakeholders)
  • Ensures docs exist for all critical systems
  • Identifies and suggests solutions to problems impacting team

Examples

  • Sharing new initiatives and projects in the group meeting while keeping the team engaged
  • Sharing knowledge between the team members and helping them solve problems
  • Leading meetings for knowledge sharing and also kickoff meetings for project
  • Managing our BizOps directory and documentation board proactively
Internal impact

Ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives.

Behaviors

  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate effectively, and have a positive impact on team goals
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Others

  • Events
    Projects
    Training
Execution

Ability to create and define an operational vision for a project/feature.

Behaviors

  • Raises hypotheses and suggests ways to test them
  • Uses analytics to inform decisions and measure the impact
  • Proactive about potential issues

Examples

  • When something goes wrong, suggests a way to understand what happened and what to check and in order to solve the issue
  • Acts to explore and understands red flags and suspicious trends/results
  • Working with a clear execution plan when working on a project
Leadership and culture

Is highly aligned with the company’s culture and practices it in the day-to-day, takes full ownership and accountability on all aspects of their works.

Behaviors

  • Thinks about the broader company success
  • Supports others, promotes mutual help
  • Manages to take feedback to grow and improve
  • Practicing can do approach, focuses on how to achieve the goal before the obstacles
  • Avoids silos and collaborates with other teams
  • Self-aware of strengths and weaknesses
  • Embraces big challenges as opportunities for growth

Business Operations Professional Lead

Professional Path

Years in role: 2-4

Professional expertise and business orientation

The role applies broad professional knowledge of theory and principles. Works almost independently on issues of diverse scope under a general definition of the requirements.

Behaviors

  • Independently scopes and implements solutions for their project/team
  • Expert in our processes, also helping to define them
  • Debugs expertly within their primary focus area.
  • Takes part in business decision making
  • Able to lead a project AtoZ and facilitate technical, business and data oriented conversations.
  • Go-to person of the domain

Examples

  • Investigates and solves tickets across the board, with little to no dependency on other colleagues
  • Owns areas of the product, asks for feedback, provides support, tests and improves when needed
Collaboration and communication

Partners with analysts/ops in the teams to drive requirements. Understands and differentiates between critical issues and the rest, and knows how to address them and communicate them to the relevant stakeholders as needed.

Behaviors

  • Identifies and suggests solutions to problems impacting team
  • Builds relationships cross-functionally
  • Communicates technical issues and decisions clearly and proactively to a cross-functional audience, sharing bad news quickly as well
  • Mastering the ability to express complicated issues simply
  • Engages in productive dialog even when there are conflicting views, both inside and outside the team; seeks to understand other points of view
  • Ensures docs exist for all critical systems

Examples

  • Sharing new initiatives and projects in the group meeting while keeping the team engaged
  • Sharing knowledge between the team members and helping them solve problems
  • Leading meetings for knowledge sharing and also kickoff meetings for project
  • Managing our BizOps directory and documentation board proactively
  • Communicates issues and important updates to the team and keeps high engagement with them
Internal impact

Ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives.

Behaviors

  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate effectively, and have a positive impact on team goals, including when/how to leverage partners
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Other

  • Event
  • Projects
  • Interviews
  • Training
  • Speaking Engagements
Execution

Estimates methodically, based on iterative learning. Sets realistic deadlines that drive effort but support healthy work habits. Cuts scope as needed, mitigating risk by shipping frequently.

Behaviors

  • Asks for guidance in unfamiliar areas, pulls in others as needed.
  • Accountable end-to-end, through planning, deploy, maintenance, and monitoring.
  • Understands how people use the service(s) they build, and how their work fits in. Exercises user empathy, whether their users are internal or external.
  • Starting to form a vision for future directionality of certain areas.
  • Can successfully plan & execute projects involving multiple stakeholders.

Examples

  • Builds and works upon a clear execution plan for projects, collaborating with different stakeholders and getting their support and buy-in
  • Presents and trains the teams on new features
Leadership and culture

Communicates and drives the company’s culture in the team, acts as a buddy for new employees, manifests mondays culture and values in an accessible level for new joiners.

Behaviors

  • Feels responsible for the team success
  • Sets an example in their actions
  • Identifies cases that are not aligned with our culture
  • No one else’s problem – care about problems that are not in my core, and act
  • Inspires the team with a can do approach, focuses on how to achieve the goal before the obstacles and *provide self example
  • Silos breaker
  • Has the ability of bringing himself out of bottom – raise the energy after failure
  • Being a go-to for on every occasion (good or bad)
  • Proactively offers regular, constructive feedback to others
  • Self-aware of strengths and weaknesses
  • Embraces big challenges as opportunities for growth

Business Operations Professional Lead

Professional Path

Years in role: 3-5

Professional expertise and business orientation

The role demonstrates mastery in applying theories, principles, concepts, and methodologies to innovative solutions. Works fully independently on issues of diverse scope under a general definition of the requirements.

Behaviors

  • Focused on technical decision making, leading work that affects one or more complex systems and mission-critical areas
  • Has a broad understanding of our architecture and how its domain fits within it. Systematically thinks through potential design impacts on other teams and the company
  • Go-to expert in an area, with an increasingly strategic mindset
  • Participate as a crucial factor for operational strategic decision

Examples

  • Lead professional meetings, syncs and projects
  • Constantly updates and on top of all areas under their responsibility, identifying trends or problems and acting upon them
  • Keep a productive beat with relevant business leaders
Collaboration and communication

Works with key stakeholders effectively to solve problems and make decisions.

Behaviors

  • Trusted to always share status with all stakeholders, and proactively remedy communication issues
  • Writes insightful documentation.

Examples

  • Sharing new initiatives and projects in the group meeting while keeping the team engaged
  • Sharing knowledge between the team members and helping them solve problems
  • Leading meetings for knowledge sharing and also kickoff meetings for project
  • Managing our BizOps directory and documentation board proactively
  • Communicates issues and important updates to the team and keeps high engagement with them
  • Helps the team members to overcome complex problems and supports them with professional issues
Internal impact

Ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives.

Behaviors

  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate effectively, and have a positive impact on team goals, including when/how to leverage partners
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Others

  • Events
  • Projects
  • Interviews
  • Training
  • Speaking Engagements
Execution

Can successfully plan & execute projects involving multiple stakeholders and complex requirements, prioritizing strategically.

Behaviors

  • Executes pragmatically, consistently delivering high-quality
  • Identifies, defines, and solves strategic problems, thinking holistically about the whole system
  • Contributes to all major architectural decisions and reads all tech specs within their domain, tracking status and considering implications to other systems
  • Helps to define roadmaps and sets vision for long-term projects
  • Identifies problems that need to be solved and advocates for their prioritization

Examples

  • When a ‘business down’ event occurs, brings all relevant stakeholders to the table, raises urgency and manages and monitors the incident until it’s fixed
  • Conducts meetings with relevant colleagues and stakeholders to define the roadmap, presents the results and allocates tasks
Leadership and culture

Accountable for the culture in their team and influences other teams, takes steps that drive others to take actions to improve our culture.

Behaviors

  • Proactively identifies and solves cultural issues
  • Knows to empathize with a challenged colleague’s situation and assists in bridge the gap
  • Inspires people with a can-do approach, focuses on how to achieve the goal before the obstacles
  • Drives events, both learning and culture building
  • Proactively offers regular, constructive feedback to others
  • Self-aware of strengths and weaknesses
  • Embraces big challenges as opportunities for growth

Business Operations Team Leader

Professional Path

Years in role: 3-5

Professional expertise and business orientation

The role applies comprehensive knowledge in a specific area; constitutes a professional authority in the organization with broad expertise and unique knowledge. May professionally lead or mentor other ICs.

Behaviors

  • Focused on technical leadership, defining patterns and operational guidelines for their domain
  • Independently scopes, designs, and delivers solutions for large, complex challenges
  • Designs for scale and reliability with the future in mind
  • Incredibly knowledgeable both inside and outside of the company in their area(s)
  • Authority of Operational strategic decisions at the domain
  • Business first, think about the business first and foremost
Collaboration and communication

Collaborates with coworkers across the org to document and design how systems work and interact. Coordinates communication among team & stakeholders, including the right people at the right times.

Behaviors

  • Clearly communicates technical issues, and ties work clearly to company objectives
  • Able to bring relevant people to the table and drive attention so he/she can push strategic initiatives and projects
  • Keep the sync between the internal BizOps verticals/teams to join efforts when relevant and support others when needed

Examples

  • Sharing new initiatives and projects in the group meeting while keeping the team engaged
  • Sharing knowledge between the team members and helping them solve problems
  • Leading meetings for knowledge sharing and also kickoff meetings for project
  • Managing our BizOps directory and documentation board proactively
  • Communicates issues and important updates to the team and keeps high engagement with them
  • Helps the team members to overcome complex problems and supports them with professional issues
  • Builds strategic relationships with key stakeholders to promote our BizOps agenda
Internal impact

Ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives.

Behaviors

  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate effectively, and have a positive impact on team goals, including when/how to leverage partners
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Examples

  • Events
  • Projects
  • Interviews
  • Training
  • Speaking Engagements
Execution

Can successfully plan and deliver complex, multi-team or system, long-term projects, including ones with external dependencies.

Behaviors

  • Able to reduce complexity and prioritize the most important work for the company
  • Considers larger company context and potential future implications between projects
  • Plays a key role in defining the company’s multi-year operation strategy and roadmap, despite uncertainty
  • Defines and drives vision for their area(s)
Leadership and culture

Accountable for the culture in their team and influences on other teams. Takes steps that drive others to take actions to improve our culture.

Behaviors

  • Proactively identifies and solves cultural issues
  • Know to empathize with a challenged colleague’s situation and assist in bridge the gap
  • Inspires people with a can-do approach, focuses on how to achieve the goal before the obstacles
  • Drive events, both learning and culture building
  • Proactively offers regular, constructive feedback to others
  • Self-aware of strengths and weaknesses
  • Embraces big challenges as opportunities for growth