Enablement Group PDP

This page contains the different roles within the Sales Enablement Program Management path. Choose the relevant role you want to learn about. You can also enter the “Professional Path” to access the relevant skills and resources (coming soon). 🔙

Program Management
Sales Enablement

Choose the roles

Sales Enablement Program Associate
Sales Enablement Program Specialist
Sales Enablement Program Manager
Sales Enablement Sr. Program Manager
IC Path
Program Management Professional Lead
Sr Program Management Professional Lead
Management Path
Program Management Team Lead
Sr Program Management Team Lead

Choose the competencies

All
Impact
Knowledge and confidence
Professional Skills and craftmanship
Collaboration and communication
Culture and maturity

Sales Enablement Program Associate

Professional Path

 

Coming soon!

Impact
Knowledge and confidence
Professional Skills and craftmanship
Collaboration and communication
Culture and maturity

Sales Enablement Program Specialist

Professional Path
Impact

Medium/high impact on projects/initiatives whilst delivering high and consistent impact within and outside of the team. Contribute in clearly defined ways influencing various initiatives or projects each quarter. Follows through on assigned tasks & projects while operating as a part of the larger team and as an independent.

Behaviors

  • Delivers tasks that have a tangible impact on our current programs
  • Understands the impact and scope of their tasks at hand and makes decisions based on prior experiences to ensure consistent impact
  • Asks questions, raises potential cautions and addresses concerns throughout their day-to-day processes

Examples

  • Work closely with program managers/leads to iterate on identified areas of improvement within programs
  • Ensure program operations are executed in a seamless and efficient manner for optimal performance
  • Uncover areas of improvement or growth through feedback capturing
Knowledge and confidence

Thorough understanding of monday.com packages/offerings, functionality and features. Thorough understanding of sales lifecycle, different roles & responsibilities of each role. Thorough understanding of Product Offerings. Has the ability to work independently with minimal management involvement, input and correction.

Behaviors

  • Ability to understand and identify sales methodologies and practices and apply them to relevant strategies for program iteration
  • Make proactive recommendations based on a thorough understanding
  • Bring insight back to the Programs Team and contribute to projects/tasks that increase our impact, efficiency & effectiveness

Examples

  • Aligns sales processes and practices to all recommended changes and updates to the appropriate program paths
  • Helps to organize reporting structures for the analysis of health & success of current programs for ease of access and digestion
  • Works with the program managers to recommend new additions to program paths via research, industry knowledge capturing, SME interviews, etc
Professional Skills and craftmanship

Adds defined value and enhancements to existing programs and affiliated tasks/projects. Follows previously implemented practices as guidelines for successful implementation of net-new creation/planning. Helps to produce and follow a plan for roll-out on newly created sessions, assets, etc. Also exhibits the ability to identify gaps in the current structure and act upon those based on best practices.

Behaviors

  • Work closely with program managers on creation and delivery, in addition to other members of the team / larger Consulting Group to assist in efficient completion (utilizing current tools at disposal)
  • Ability to execute certain activities effectively and independently
  • Ability to consistently deliver results
  • Ability to succeed and execute plans in order to reach objectives

Examples

  • Identifies areas for improvement and proactively implements those changes when necessary
  • Iterate on existing program modules/components to account for necessary changes and evolution proactively
  • Generates consistent and meaningful iteration and updates schedules around various offerings based on market presence, updates, etc
Collaboration and communication

Highly communicative with clear and concise delivery among all necessary parties on a regular basis to ensure alignment on all tasks and projects. Operating and collaborating with the Consulting Group, as well as any other departments necessary to ensure goals and objectives are the top priority.

Behaviors

  • Proactively alerts all addressable parties of concerns or red flags in a timely manner to avoid bottlenecks
  • Provide higher context to a conversation and detect when the context is missing
  • Communicates all information on a task and project level as it relates to specific due dates (relevance)
  • Contributes to the aggregation of knowledge to the larger team
  • Proactively seek assistance or guidance from team members/manager to ensure proper steps are taken

Examples

  • When designing a new session, asset, lesson, etc. for a specific or wide-range audience, you are able to identify certain bottlenecks to avoid the interference of a successful implementation
  • You work together with field enablement and the program manager to adjust future sessions/programs in a way that incorporates all parties feedback and clearly articulates the goals to ensure alignment
  • Outline objectives for a specific period of time (i.e. week/month/quarter) and communicate the steps you will take to achieve each outcome against time constraints as it pertains to a specific program
Culture and maturity

Understands, relates and contributes to our company and team culture at a higher level. Approaches each target, task or project with company culture in mind. All new ideas are formed with culture and goals in mind.

Behaviors

  • Helps to develop and maintain a collaborative and inclusive space for cross-departmental meetings (i.e. Enterprise Marketing, Finance, etc.) where ideas and opinions can be clearly shared and received
  • Helps to develop and maintain a collaborative, inclusive and multi-dimensional atmosphere of program iteration, adjustment and knowledge sharing where individuals feel supported and heard
  • Consistently supportive with team members to work toward the bigger picture

Examples

  • Outlines potential outcomes and goals prior to starting on new initiatives
  • Takes full ownership of tasks, projects and initiatives at all times
  • Willingness to spend additional time with a sales rep, manager, or additional party who isn’t quite grasping a concept to ensure adoption/understanding
  • Actively avoids silos to integrate with other individuals and teams
  • Clearly articulate value propositions for each program/program module and be intentional with clear messaging

Sales Enablement Program Manager

Professional Path
Impact

Leads point on projects/initiatives whilst delivering high and consistent impact within and outside of the team. Contribute in clearly defined ways surrounding multiple larger initiatives or projects each quarter. Goes above and beyond to ensure effectiveness and efficiency are at the forefront of all deliverables. Understand and reiterate the reasoning behind the project or session and is able to initiate pivot moves and find creative solutions to ensure the desired outcome and maximize impact.

Behaviors

  • Ability to guide program development and maintenance in a measurable and impactful way
  • Overachievement in reaching goals and executing complex, multi-layered projects
  • Independently creates a plan and makes the necessary adjustments on the go. Reacts on results, on time. Learns from mistakes and applies them to future tasks

Examples

  • Outline and reflect on current program offerings (i.e. onboarding or ongoing education), measure efficacy via feedback and data and make recommendations/changes based on changing needs and trends
  • Make an overall impact on any of the following via overall program design; reduction of ramp time, increase in AOV, positively impact pipeline generation or produce repeatable practices that lead to positive habits by sales reps
Knowledge and confidence

Complete and continued understanding of product packages/offerings, functionality and features. Complete and continued understanding of sales lifecycle, best practices, different roles & the responsibilities of each role. Complete and continued understanding of Products. Has the ability to work independently with little to no management involvement, input and correction.

Behaviors

  • Stays on top of all new product/process releases and makes edits to programs as necessary
  • The ability to adjust offerings and programs as time goes on to ensure we are encompassing new practices, processes and procedures into each facet of the programs. The ability to pivot based on environment, needs, audience and goals are equally important
  • Ability to generate fully recognized ideas and implement them into various stages of the program offers with the most recent material, audience and goals in mind
  • Ability to understand advanced sales methodologies and practices, team structures, solution offerings, and functions of each role/responsibility and implement accordingly

Examples

  • Assess current programs as they are tailored to specific roles, teams and goals and understand the necessity for implementing change to scale with the growth of the Consulting Group’s needs and values
  • Clearly explain, instruct and implement new programs and practices, as well as changes to current ones so that teams, managers and individuals are able to align and thoroughly grasp offerings & goals
Professional Skills and craftmanship

Takes clear lead on projects and tasks in a group setting to ensure thorough completion every time. Manage time properly to effectively plan on incoming/upcoming initiatives while managing a full caseload. Clearly understand and define gaps prior to implementation/release to ensure efficiency across all practices, programs and initiatives.

Behaviors

  • Conveys messaging & value of current programs and has a complete understanding of best practices in drafting, designing, organizing and conducting sessions within current programs
  • Can adjust current programs/plans and create new ones based on desired outcome
  • Ability to execute all activities effectively and independently without the reminder
  • Ability to identify gaps/areas for improvement, create new processes based on need and ensure effective continuous improvement (in collaborative environments)
  • Ability to consistently deliver results, both in presentation and creation/maintenance

Examples

  • Plans, creates and executes a full program syllabus including but not limited to; course outline, resource management/expectations, goals, value-adds, role and department involvement, guidelines, etc
  • Gathers research and understands current trends, goals and needs and directly applies those to any new and existing modules/programs under your scope
  • Scopes, creates and manages a proper outline/timeline for due dates, deliverables and potential bottlenecks for iterations to current programs and/or planning for new programs / sub-programs
  • Takes inventory of all offerings we currently have, evaluates the efficiency and current scope and keeps a clear, indexable/searchable infrastructure for quick reference
Collaboration and communication

Extremely communicative with clear and concise delivery with all necessary parties on a regular basis to ensure alignment on all tasks and projects. Ensure all necessary parties are informed and up to speed on initiatives, bottlenecks and necessary changes. Consistently striving to become a strong communication channel for cross-departmental collaboration and instituting new channels of communication for the overall success of the Consulting Group and Enablement Team.

Behaviors

  • Communicates and strategizes to avoid bottlenecks and delays throughout the collaborative processes.
  • Identifies gaps in communication channels and implements/recommends improvements for continued success.
  • Communicates all information on a task and project level as it relates to the agreed-upon goals.
  • Communicates clear needs and instruction as it relates to programs and projects within the Enablement team and across multiple departments.
  • Identifies knowledge gaps across the immediate team and larger Consulting Group to plan improvements in these gaps and build them into the larger programs.

Examples

  • You lead the construction of a new program or project to improve the onboarding experience and clearly define the goals based on feedback received from sales reps and other enablement members
  • Communicate clearly and often with Sales Trainers to ensure most recent updates/changes to programs are understood and that their input and suggestions are always considered
  • You work with the Sales Engineering team to ensure all of their needs are met through the onboarding and ongoing education programs, highlight areas for improvement, implement changes and structure new sessions to highlight the growing needs
  • You meet regularly with the larger client-facing groups to communicate strategy, outline plans, gather feedback and navigate conversations to highlight opportunities for collaboration and facilitation
Culture and maturity

Encompasses the values and culture of the company in each initiative, project and conversation that arises. Influences others on the team and across the organization to embody and adopt the company culture in their day-to-day. All new ideas are formed with culture and goals in mind.

Behaviors

  • Identifies and outlines gaps in the culture within the immediate team or within new/existing onboarding classes and works to improve
  • Ensures all internal programs and projects are driven by the company culture and clearly defined goals
  • Helps to break down information and cultural silos with new initiatives and ideas
  • Sets an example and acts as a role model for new/existing hires
  • Addresses all short-comings or missed deliverables from a project-lead perspective, assesses the situation, learns from the experience, and works toward closing the gap moving forward

Examples

  • Works directly with managers, sales trainers, representatives from other departments and sales team members to understand new and existing joiners’ experiences, analyze gaps in culture through session involvement/program iteration and comment on potential solutions
  • Creates space for culture-driven sessions within the onboarding programs to ensure that all new joiners feel a part of the larger organization and regularly gather feedback to continue to improve
  • Proactively approaching any and all stakeholders (managers, sales trainers, department heads, etc.) to communicate concerns based on data/analytics captured on overall programs and assess changes that need to be made

Sales Enablement Sr. Program Manager

Professional Path
Impact

Initiates & leads point on projects/initiatives whilst delivering high and consistent impact within and outside of the team. Assist in overseeing and steering multiple larger initiatives or projects each quarter. Goes above and beyond to ensure effectiveness and efficiency are at the forefront of deliverables. Understands and reiterates the reasoning behind the project or session and is able to initiate pivot moves and find creative solutions to ensure the desired outcome and maximize impact. Facilitates instruction and guidance for more junior members of the team during group/team involvement.

Behaviors

  • Ability to not only guide and develop program management but teach and guide others on best practices as well
  • Helps to set goals for the team/pod and ensures alignment across all relevant stakeholders
  • Not only learns from mistakes but ensures knowledge transfer to other individuals for future application and awareness

Examples

  • Builds out a reporting infrastructure for multiple programs/offerings based on current and future department & team goals
  • Makes a specific and recognizable impact on any of the following; reduction of ramp time, increase in AOV, positively impact pipeline generation or produce repeatable practices that lead to positive habits by sales reps
  • Leads presentations that outline the impact of any of the above to demonstrate repeatability
  • Builds out entire launch plans for iterations to programs; based on the information gathered via success, historical implementation rates and changing needs
Knowledge and confidence

Act as a wealth of knowledge and experience in all respective areas (product, packages, sales methodologies, etc.) and help by imparting that information and knowledge onto the more junior members of the team. Work closely with team members and individuals within the Consulting Group to ensure their knowledge and confidence is consistently improving. Work independently and consistently as an adjunct lead when necessary.

Behaviors

  • Stays on top of all new product releases, GTM messaging changes and sales practices/policies and ensures that this information is shared across the team(s) and implemented where applicable
  • The ability to continue in their own knowledge attainment of learning/teaching methodologies as time goes on to ensure they are constantly evolving
  • The ability to not only adjust delivery mediums and mechanisms as time goes on, but additionally, scope out new methods to ensure they are constantly evolving

Examples

  • Hosts internal team meetings to share new findings on interesting or impactful areas of knowledge transfer to continually foster a learning environment
  • Meets with other professionals in your industry/network to uncover new ideas and/or trends across the enablement field to ensure we are constantly expanding our scope of knowledge
  • Works closely with more junior members of the team when they are developing programs, iterating on programs and building out plans to ensure best practices are followed and learned
  • Attends outside courses, lectures, presentations, etc. to continue to expand knowledge and understanding of the sales enablement umbrella and specific impactful information based on your area of focus
Professional Skills and craftmanship

Takes clear lead and ownership on all projects and tasks within their group setting to ensure successful completion every time. Manages time flawlessly to effectively plan for incoming/upcoming initiatives while managing a full caseload. Identifies the gaps prior to implementation and relays information to other team members in order to ensure efficiency across all relevant areas.

Behaviors

  • Guides new hires and more junior members of the team to work toward conveying clear messaging and value of all focal areas (program development, iteration, etc.) and relay best practices in drafting & creating necessary & relevant assets/outcomes
  • Ability to execute all activities effectively and independently without reminder
  • Ability to identify gaps / areas for improvement within the team and across projects. Have the ability to create new processes based on need and share these with the internal teams to ensure clear messaging and alignment across the department

Examples

  • Leads point and facilitates instruction for others in the planning, creation and/or execution of a full Product, Solution or Process roll-out as it relates to the over-arching program
  • Leads sessions with fellow team members by demonstrating best practices in the craftmanship of an entire learning path, knowledge session or program where behaviors and actions can be learned and then repeated
Collaboration and communication

Extremely communicative; focusing on clear and concise delivery at all times. Facilitates a collaborative environment for all those that you work with by setting the best examples. Remains as a strong communication channel for cross-departmental collaboration, uncovering new ways for better communication and instituting new channels/methods for the overall success of the Consulting Group.

Behaviors

  • Works to anticipate bottlenecks and delays and institute practices that resonate throughout the culmination of projects
  • Maintains implemented fixes to communication channels to ensure there isn’t a breakdown
  • Owns the communication on a project/task level across all stakeholders

Examples

  • You identify an area of improvement in a specific program flow and run the end-to-end management across internal stakeholders
  • Lead multiple team / group learning sessions without being prompted (pro-actively)
  • Outline curriculum and scope for program launch with field enablement and all other stakeholders that is able to be replicated effectively
  • Own relationships with other department(s), teams and managers to maintain close-knit and properly functioning alliances
Culture and maturity

Acts as the cornerstone of culture and value representation in the team. Leads all meetings, initiatives and responsibilities with culture and inclusion-first mentality. Helps to impact these values onto others in the immediate team and across the organization in varied ways. All new ideas are formed with culture and goals in mind.

Behaviors

  • Identifies methods to help prevent behaviors that may not align with team goals of culture and inclusivity
  • Ensures all internally led sessions, learning and assets are consistently monitored, identified and amended based on changing environments, audiences and trends
  • Helps to prevent information and cultural silos with new initiatives and ideas
  • Sets an example and act as a role model for new/existing hires (always relevant)

Examples

  • Works directly with managers, directors and other stakeholders to share & receive feedback, relay current methods for maintaining our culture and work to build out new practices as we evolve
  • Works with all relevant SME’s and stakeholders on program development to ensure all learning types are taken into consideration and can be successfully introduced to (new concepts, information, etc.)
  • Running a team-based session or meeting that is insightful, informative and engaging while ensuring that each team member feels connected, heard and valued

Program Management Professional Lead

Professional Path
Impact

Full ownership in multiple programs across several focal areas. The main driver in maintaining the consistent impact of individual team members. Ensures that the most important and impactful tasks/projects are prioritized with the bigger picture in mind.

Behaviors

  • Leads conversations consistently with contextual structure in mind to ensure team members understand the priority and impact directly
  • Recognizes and celebrates specific wins across the team that highlight the “impact” on the immediate or larger team in question
  • Responds to changes in an effective and frictionless way and manages to push boundaries in creative ways, even in pressured times
  • Creates an execution beat and leads the delivery of impactful programs with their team and across enablement, consistently
  • Utilizes insight gathered across the multiple programs to ensure consistency, clarity and value-positioned structure

Examples

  • Evaluates the current plan(s) for program creation, execution and deployment to assess its importance & impact to better prioritize
  • Works to develop/update concrete dashboards and reporting to ensure the most important/impactful data is being analyzed and understood across multiple programs (i.e. onboarding, ongoing, market-segment specific)
  • Decides, with the team, based on the yearly/quarterly plans, which tasks and projects are most important to complete work in accordance with the goal
  • Introduces a completely new program or iterative approach that directly decreases ramp time
  • Recognizes cross-departmental opportunities for efficiency in day-to-day functionality within one or more programs
Knowledge and confidence

Remain as the go-to resource for all things product, sales process and best practices for the immediate team. Act as a resource of information for the larger team on all relevant and owned focal areas and responsibilities. Has the ability to work independently with their team without the need for management interference. Provide clear guidance on actionable steps across the team. Thoroughly understand scoping attributes for project health, timeline, etc., and pro-actively mitigate risks associated.

Behaviors

  • Ensures that all programs contain the most up-to-date information pertaining to all new product & process offerings and clearly convey them through lesson production, course progression and contextual placement
  • The ability to evaluate program efficiency based on the current structure that closely follows sales best practices, team goals and overall enablement goals
  • Outlines best practices for program creation and maintenance and convey this information to team members on a regular basis to ensure alignment
  • Ability to understand and discover new techniques, learnings and methodology for sales skills (hard/soft), overall program management and how best to implement into future and current programs
  • Ability to understand the necessity for new tools and processes

Examples

  • Not only attend outside courses, lectures, presentations, etc. but also recommend and facilitate the attendance for your team members to continually expand their knowledge and interest in their focal areas
  • Proactively lead a meeting with Enablement and any other parties necessary (team leads, leadership, etc.) to convey the outlines of new programs or changes to existing ones, and clearly articulate the value and goals while being able to field questions and concerns successfully
  • Based on feedback, conversations and data capturing, you uncover a need for a new branch of focus for enablement (i.e. market segmentation, role-specific learnings, geo-specific programs, etc.) and clearly articulate the why behind it
Professional Skills and craftmanship

Owns the full project/process scope to ensure thorough completion every time within the team. Manage your and your team’s expectations and time properly to effectively plan on incoming/upcoming projects & initiatives. Holistic team management across the entire immediate concentration. Ensure that you are the one that can identify trends and initiate improvements.

Behaviors

  • Conveys clear feedback and mentorship to the team on tasks, projects and initiatives to ensure constant progression in quality and standard of work executed
  • Creates and maintains clear deliverables as they align with overall goals and high-level strategy
  • Ability to influence toward a common goal
  • Achieves and maintains exceptional performance by leveraging creativity and uncovering solutions that definitively affect the Enablement & Consulting Team’s goals
  • Ability to apply best practices to all facets of sales enablement modules, programs and processes
  • Effectively predicts timeline(s) for completion to align on launch dates, company growth and in anticipation of potential roadblocks. Properly plan for bottlenecks and anticipate for changes so as to not be thrown off

Examples

  • Takes full ownership over consistent execution of the teams’ processes and projects in conjunction with Enablement’s path and overall program progression. Makes all the necessary adjustments to keep the team productive and the tasks/projects properly suited.
  • Maintains consistency in planning across onboarding programs globally while understanding and anticipating region-specific nuances to ensure each facet is aligned with global and regional goals. Ensure completeness, effectiveness and timeliness in the team’s execution and clearly spot gaps and assign out as necessary
  • Introduces new methods and best practices for the entire team based on external references and past experiences
  • Creates team specific KPIs that align with the overall Enablement goals to ensure programs are mapped out, effectively analyzed and continuously improved upon
  • Maps out, from end-to-end, the quarterly project/program scope, all necessary stakeholders, action plans for completion, timelines for deliverables and associated risks
  • Approaches a seemingly broken or unsolvable issue within one of the programs, utilize research, patience and resources to discover a new resolution
Collaboration and communication

Extremely communicative with clear and concise delivery with all necessary parties on a regular basis to ensure alignment on all tasks and projects. Team members are always aware of important and relevant information in order for them to continually execute on their goals successfully. The strong communication agent for all things Program Management (in accordance with Enablement) across multiple departments while instituting new channels of communication for the overall success of the Consulting Group & Sales Enablement Teams.

Behaviors

  • Be able to identify, evaluate and reflect on the direct impact of their actions, words and the basic metrics of engagement within the team
  • Has the ability to challenge specific requests or suggestions in a constructive and programmatic manner
  • Can build and communicate a narrative, verbally and in writing, from scratch, and engage stakeholders with a new goal
  • Communicates clear feedback in a constructive and complete way to ensure continued efficiency and improvement
  • Identifies knowledge and performance gaps across the immediate team and work together on improvement plans and processes to continue to foster growth
  • Receives complex feedback from multiple sources, process it and mold it into a clear and concise message with their own arguments and standing

Examples

  • You identify gaps in program execution and/or structure, facilitate clear guidelines on improvements, mitigate existing risk and follow through on the iterative process throughout completion and review
  • You are able to represent the company and Enablement team overall in external conferences, webinars, meetings and various engagements so that the mission statement is always clearly conveyed
  • Consistently oversee the construction of scalable programs with synchronous and asynchronous components, while communicating overarching goals and values
  • Communicate to the larger Enablement Team statuses, goals, targets and other operational information as it relates to the overall goals and clearly articulate the business case for all programs
Culture and maturity

Accountable for creating and driving culture manifestation within the team. Encompasses the values and culture of the company in each initiative, project and conversation that arises.

Behaviors

  • Identifies and outlines gaps in the culture within the immediate team and in cross-departmental collaboration
  • Sets the standard by example – always leading by precedent
  • Consistently creating new channels of communication across the initial team and broader teams to break down silos and encourage collaboration
  • Recognizes and places emphasis on actions that drive our culture
  • Respects differences and similarities; taking the time to understand the viewpoints of others

Examples

  • Always looking forward and challenging the team to do the same “what will we achieve tomorrow, etc
  • Scheduling regular check-ins/roundtables with enablement members, managers, department heads and various other stakeholders to ensure programming expectations are aligned
  • Creates guidelines for program construction and maintenance that focuses on the importance of company culture and values across the enablement team. Ensures that they are engrained in each facet of facilitation, iteration and creation
  • Gives clear instruction on how a specific program or portion of a program can be improved upon for future successes in a way that is digestible and actionable for team members

Sr Program Management Professional Lead

Professional Path

 

Coming soon!

Impact
Knowledge and confidence
Professional Skills and craftmanship
Collaboration and communication
Culture and maturity

Program Management Team Lead

Professional Path
Impact

Full ownership in multiple programs across several focal areas. The main driver in maintaining the consistent impact of individual team members. Ensures that the most important and impactful tasks/projects are prioritized with the bigger picture in mind.

Behaviors

  • Leads conversations consistently with contextual structure in mind to ensure team members understand the priority and impact directly
  • Recognizes and celebrates specific wins across the team that highlight the “impact” on the immediate or larger team in question
  • Responds to changes in an effective and frictionless way and manages to push boundaries in creative ways, even in pressured times
  • Creates an execution beat and leads the delivery of impactful programs with their team and across enablement, consistently
  • Utilizes insight gathered across the multiple programs to ensure consistency, clarity and value-positioned structure

 Examples

  • Evaluates the current plan(s) for program creation, execution and deployment to assess its importance & impact to better prioritize
  • Works to develop/update concrete dashboards and reporting to ensure the most important/impactful data is being analyzed and understood across multiple programs (i.e. onboarding, ongoing, market-segment specific)
  • Decides, with the team, based on the yearly/quarterly plans, which tasks and projects are most important to complete work in accordance with the goal
  • Introduces a completely new program or iterative approach that directly decreases ramp time
  • Recognizes cross-departmental opportunities for efficiency in day-to-day functionality within one or more programs
Knowledge and confidence

Remain as the go-to resource for all things product, sales process and best practices for the immediate team. Acts as a resource of information for the larger team on all relevant and owned focal areas and responsibilities. Has the ability to work independently with their team without the need for management interference. Provides clear guidance on actionable steps across the team. Thoroughly understands scoping attributes for project health, timeline, etc., and pro-actively mitigates risks associated.

Behaviors

  • Ensures that all programs contain the most up-to-date information pertaining to all new product offerings and clearly convey them through lesson production, course progression, and contextual placement
  • The ability to evaluate program efficiency based on the current structure that closely follows sales best practices, team goals and overall enablement goals
  • Outlines best practices for program creation and maintenance, and conveys this information to team members on a regular basis to ensure alignment
  • Ability to understand and discover new techniques, learnings and methodology for sales skills (hard/soft), overall program management, and how best to implement into future and current programs
  • Ability to understand the necessity for new tools and processes

Examples

  • Not only attend outside courses, lectures, presentations, etc. but also recommend and facilitate the attendance for your team members to continually expand their knowledge and interest in their focal areas
  • Proactively lead a meeting with Enablement and any other parties necessary (team leads, leadership, etc.) to convey the outlines of new programs or changes to existing ones, and clearly articulate the value and goals while being able to field questions and concerns successfully
  • Based on feedback, conversations and data capturing, you uncover a need for a new branch of focus for enablement (i.e. market segmentation, role-specific learnings, geo-specific programs, etc.) and clearly articulate the why behind it
Professional Skills and craftmanship

Owns the full project/process scope to ensure thorough completion every time within the team. Manages your and your team’s expectations and time properly to effectively plan on incoming/upcoming projects & initiatives. Holistic team management across the entire immediate concentration. Ensures that you are the one that can identify trends and initiate improvements.

Behaviors

  • Convey clear feedback and mentorship to the team on tasks, projects and initiatives to ensure constant progression in quality and standard of work executed
  • Create and maintain clear deliverables as they align with overall goals and high-level strategy
  • Ability to influence toward a common goal
  • Achieve and maintain exceptional performance by leveraging creativity and uncovering solutions that definitively affect the Enablement & Consulting Team’s goals
  • Ability to apply best practices to all facets of sales enablement modules, programs and processes
  • Effectively predict timeline(s) for completion to align on launch dates, company growth and in anticipation of potential roadblocks. Properly plan for bottlenecks and anticipate changes so as to not be thrown off

Examples

  • Takes full ownership over consistent execution of the teams’ processes and projects in conjunction with Enablement’s path and overall program progression.
  • Makes all the necessary adjustments to keep the team productive and the tasks/projects properly suited.
  • Maintains consistency in planning across onboarding programs globally while understanding and anticipating region-specific nuances to ensure each facet is aligned with global and regional goals.
  • Ensures completeness, effectiveness and timeliness in the team’s execution and clearly spot gaps and assign out as necessary
  • Introduce new methods and best practices for the entire team based on external references and past experiences
  • Create team-specific KPIs that align with the overall Enablement goals to ensure programs are mapped out, effectively analyzed and continuously improved upon
  • Map out, from end-to-end, the quarterly project/program scope, all necessary stakeholders, action plans for completion, timelines for deliverables and associated risks
  • Approach a seemingly broken or unsolvable issue within one of the programs, utilize research, patience and resources to discover the new resolution
Collaboration and communication

Extremely communicative with clear and concise delivery with all necessary parties on a regular basis to ensure alignment on all tasks and projects. Team members are always aware of important and relevant information in order for them to continually execute their goals successfully. The strong communication agent for all things Program Management (in accordance with Enablement) across multiple departments while instituting new channels of communication for the overall success of the Consulting Group & Sales Enablement Teams.

Behaviors

  • Be able to identify, evaluate and reflect on the direct impact of their actions, words and the basic metrics of engagement within the team
  • Has the ability to challenge specific requests or suggestions in a constructive and programmatic manner
  • Can build and communicate a narrative, verbally and in writing, from scratch, and engage stakeholders with a new goal
  • Communicates clear feedback in a constructive and complete way to ensure continued efficiency and improvement
  • Identifies knowledge and performance gaps across the immediate team and works together on improvement plans and processes to continue to foster growth
  • Receives complex feedback from multiple sources, process it and molds it into a clear and concise message with their own arguments and standing

Examples

  • You identify gaps in program execution and/or structure, facilitate clear guidelines on improvements, mitigate existing risk and follow through on the iterative process throughout completion and review
  • You are able to represent the company and Enablement team overall in external conferences, webinars, meetings and various engagements so as the mission statement is always clearly conveyed
  • Consistently oversee the construction of scalable programs with synchronous and asynchronous components, while communicating over-arching goals and values
  • Communicate to the larger Enablement Team statuses, goals, targets and other operational information as it relates to the overall goals and clearly articulate the business case for all programs
Culture and maturity

Accountable for creating and driving culture manifestation within the team. Encompasses the values and culture of the company in each initiative, project and conversation that arises.

Behaviors

  • Identifies and outlines gaps in the culture within the immediate team and in cross-departmental collaboration
  • Sets the standard by example – always leading by precedent
  • Consistently creating new channels of communication across the initial team and broader teams to break down silos and encourage collaboration
  • Recognizes and places emphasis on actions that drive our culture
  • Respects differences and similarities; taking the time to understand the viewpoints of others

Examples

  • Always looking forward and challenging the team to do the same “what will we achieve tomorrow, etc.”
  • Scheduling regular check-ins/roundtables with enablement members, managers, department heads and various other stakeholders to ensure programming expectations are aligned
  • Create guidelines for program construction and maintenance that focus on the importance of company culture and values across the enablement team. Ensure that they are engrained in each facet of facilitation, iteration and creation
  • Gives clear instruction on how a specific program or portion of a program can be improved upon for future successes in a way that is digestible and actionable for team members

Sr Program Management Team Lead

Professional Path

 

Coming Soon!

Impact
Knowledge and confidence
Professional Skills and craftmanship
Collaboration and communication
Culture and maturity