This page contains the different roles within the Implementation Consultant path. Choose the relevant role you want to learn about.
You can also enter the “Professional Path” to access the relevant skills and resources (coming soon!).
The role of an entry-level Implementation Consultant. In most cases, the individual will grow within different customer-facing positions in the company into the IC role. At this level, the Associate IC should show the basic ability of successfully onboarding small accounts. The Associate IC will become proficient in monday product, will prove the ability to simultaneously manage 80-100% of a full book of onboarding projects, build strong relationships (internally and externally), drive product adoption, and show a great sense of ownership.
Familiar with 90% of the basic and advanced functionalities of the platform, with the autonomous ability to build advanced workflows and dashboards for common customer use cases.
The IC will be focusing on making the greatest impact and value in every customer interaction by driving adoption, satisfaction and health and by making sure the implemented solution is giving the customer the tools to be keep growing with the platform for the long term.
The role requires the ability to independently run the onboarding process for small accounts.
The IC will act as a great team player, will build great relationships internally with his/her peers in the CS, CSM sales and CX teams.
IC is professional in internal and external communications.
The IC will begin building and maintaining relationships with low-level managers, team leaders and process owners.
The role of Implementation Consultant will be to manage independently a full book of onboarding projects. The IC will develop strong product knowledge to implement advanced and varied types of use cases. The IC will build strong relationships with our champions and will drive a healthy adoption with the accounts. The IC will build strong relationships with his peers and colleagues from CS, CX, and Sales departments while initiating discussions and brainstorming sessions to optimize solutions for our clients.
Familiar with 90% of the basic and advanced functionalities of the platform, with the autonomous ability to build advanced workflows and dashboards for common customer use cases.
The IC will be focusing on making the greatest impact and value in every customer interaction by driving adoption, satisfaction and health and by making sure the implemented solution are giving the customer the tools to be keep growing with the platform for the long term.
The role requires the ability to independently run small projects through kickoff roll-out, feedback and onboarding completion processes.
The IC will act as a great team player and will build great relationships internally with his/her peers in the CSM, sales and CX teams.
IC is professional in internal and external communications and their presentations show a focus on the audience.
The IC builds relationships with low-level managers, team leaders and process owners in a way that drives champions’ satisfaction and drives them to the needed actions to drive adoption through their teams.
The role of Senior IC will be to manage independently a full book of onboarding and professional service projects. The Senior IC will develop a strong product knowledge to implement advanced and varied types of use cases working with small and medium projects. The Senior IC will build strong relationships with our champions and will drive a healthy adoption with the accounts. The Senior IC will build strong relationships with his peers and colleagues from CS, CX and Sales departments while initiating discussions and brainstorming sessions to optimized solutions for our clients. The senior IC will act as a mentor for other ICs on the team. the individual is expected to have a positive impact on the team by sharing knowledge, train and mentor peers and drive short-term side projects and initiatives.
With an option to lead 2-3 IC individuals
Acknowledged product expert who fully understands basic and advanced product functionalities as well as cross-industry advanced use cases, with the ability to implement complex workflows.
In addition to the expected impact from an IC, the senior IC role requires making a more significant internal impact.
The role requires the ability to take full ownership of the onboarding process with a focus on customer satisfaction, adoption, and adding value to small and medium projects.
The senior IC will act as a great team player and will build great relationships internally with his/her peers in the CSM, sales and CX teams.
Senior IC consistently enhances presentation skills and seeks opportunities to present to more senior executives internally and externally.
The Senior IC builds and maintains relationships with low-level managers, team leaders and process owners.
A Principal IC will independently manage a full portfolio of projects. At this level, the Principal IC is expected to independently manage the most strategic large projects and processes while leading multiple resources, serve as a product expert, mentor peers, and have a significant impact on the team by leading major, long-term, projects and initiatives. The individual is expected to demonstrate advanced product knowledge and the ability to drive strong relationships both internally and externally. The Principal IC will specialize in a specific process, segment, or product area and will be the go-to person for the rest of the team. While owning that area, the principal IC is expected to make an impact on the team and on other teams in the company. With an option to lead 2-3 IC individuals.
Acknowledged product expert who fully controls basic and advanced product functionality as well as cross-industries advanced use cases with the ability to implement complex workflows.
In addition to the expected impact from a Senior IC, the Principal IC role requires to make a more significant company and team impact. The Principal IC will take ownership of long-term, strategic side projects to support the team and the company.
The role requires the ability to take full ownership of the onboarding process with a focus on customer satisfaction, adoption and adding value to large, strategic, and complex projects involving multiple resources.
The Principal IC will act as a great team player and build great relationships internally with peers in various departments in the company.
Principal IC is a demonstrated strong presenter with the ability to present complex ideas and topics in a format that is easily digestible.
The Principal IC builds and maintains relationships with low-level managers, team leaders, and process owners.
This role is not yet available.
This role is not yet available.
This role is not yet available.