Product Education PDP

This page contains the different roles within the Knowledge Base Content Writer path (CSG). Choose the relevant role you want to learn about. You can also enter the “Professional Path” to access the relevant skills and resources (coming soon!). 🔙

Choose the roles

Knowledge Base Content Writer
Knowledge Base Senior Content Writer
IC Path
N/A
Management Path
N/A

Choose the competencies

All
Professional skills
Independence and autonomy
Product knowledge
Collaboration
Initiation

Knowledge Base Content Writer

Professional Path

Has strong capabilities in technical writing and should be able to write high-quality articles and guides. This role would be held by an internal team member moving from another team or by an external employee with at least 1-year experience in technical writing.

Professional skills

Strong and consistent writer for all kinds of knowledge base content: articles, guides, best practices.

Behaviors

  • Has proven content writing skills
  • Fast execution and craftsmanship
  • Ability to deliver quality work under tight deadlines
  • Receives and implements feedback
  • Manages 1 or 2 product areas
  • Ability to do peer proofreading after 6 months
  • Data savviness
Independence and autonomy

Can manage work schedule independently and participates in small to medium projects with the supervision of the manager.

Behaviors

  • Backlog will be mostly defined by the manager
  • Ability to prioritize tasks with some guidance from the manager
  • Manages his or her time independently
  • Content will require medium to light rounds of edits – typically around 3
  • Can manage small to medium size projects (define milestones, timeline, raise flags, etc)
Product knowledge

Understands the product and is the expert in one or two product areas.

Behaviors

  • Fully onboarded after 3 months
  • Expert in his/her product areas
  • Perfect knowledge of the monday platform
  • Ability to learn new things and sharing it with the team
  • Ask questions and is willing to learn
Collaboration

Positive communicator and raises flags when needed.

Behaviors

  • Communicates his or her progress
  • Adapts to monday culture
  • Positive energy and able to work great with different stakeholders
  • Establishes good relationships with the CXS from his/her product area
  • Able to communicate in a timely manner when he or she is stuck
Initiation

Can think out of the box and take on extra tasks by themselves.

Behaviors

  • Be on top of all new feature releases and add them to the backlog
  • Actively answers external stakeholders’ queries/issues in the KB board
  • Share ideas with the team

Knowledge Base Senior Content Writer

Professional Path

The senior knowledge base writer must have at least 2+ years of experience at monday.com including 1 year as a knowledge base writer. This person must have a deep understanding of who we are as a brand and must be able to look at the macro level of things.

Professional skills

An excellent writer that can write for all types of self-service channels and can participate in strategic projects.

Behaviors

  • Writes all kinds of self-service content with high quality (guides, articles, scripts, academy courses, etc)
  • Manages at least 2 product area
  • Peer editing – ability to provide constructive feedback to peer’s work
  • Takes part in hiring, strategy and roadmap
Independence and autonomy
Works independently and can lead complex projects from start to finish with excellent execution.

Behaviors

  • Full autonomy of his/her backlog
  • Excellent prioritization of tasks
  • All work requires only light editing or no editing
  • Can solve complex problems independently
  • Lead complex project with excellent execution
Product knowledge
Mentor within the team and an acknowledged company expert in specific content areas.

Behaviors

  • Professional go-to for all kinds of projects
  • Expert in his or her domain as well as any other areas including other self-service channels
  • Mentors other team members and may onboard them to the team
  • Can understand the big picture and how everything fits together
Collaboration

Strong and positive representative of the content team in any situation.

 

Behaviors

  • People want to work with them, want their advice, and want to use their work as examples
  • Can come up with new processes and ideas to enhance collaboration
  • Able to advise and lead projects, including cross-company initiatives
  • Works in complete alignment with Team Lead
Initiation
Understands the big picture and is able to initiate changes that will push us forward.

Behaviors

  • Can identify things that aren’t working and initiate changes
  • Curious about new systems that could help us work more efficiently
  • Challenges ideas when necessary and focuses on value

The IC roles are not yet available in this path. Stay tuned!

The managerial roles are not available yet in this path. Coming soon, stay tuned!