UXR team PDP

This page contains the different roles within the UXR path. Choose the relevant role you want to learn about. You can also enter the “Professional Path” to access the relevant skills and resources (coming soon!). 🔙

Choose the roles

Experienced UXR
Senior UXR
Expert UXR
IC Path
UXR Lead
Management Path
Team Lead

Choose the competencies

All
Independence and complexity
High execution
Making an impact
Culture fit
Leadership and ownership

Experienced UXR

Professional Path

Can take projects from A-Z while knowing when and how to raise flags. Leads medium-sized projects and takes part in complex core projects. 

Extra duties: Buddy, UXR research initiatives, CV overviews.

Experience required in this role before getting promoted to the next level: 

  • Working in different sets of dynamics, gaining experience on any type of team – while continuing to bring excellent execution
  • Leading a cross-UXR initiative
Independence and complexity

Executes well-defined tasks fast and with minimum iterations. Manages time independently.

Behaviors

  • Shows fast and consistent learning curve
  • Solves challenges independently
  • Self-learner
  • Copes with multiple areas of responsibilities
  • Identifies problematic tasks and communicates about them on time
  • Conducts & plans research independently 
  • Mentors other disciplines in planning and executing Usability and Interviews sessions
  • Prioritizes daily tasks
High execution

Fast execution that meets deadlines. 

Behaviors

  • Follows the UXR guide while researching within industry standards
  • Receives and implements feedback
  • Can present and deliver research insights in a clear and concise way
  • Can plan & execute best-in-class research
Making an impact

Makes data-driven decisions. Constantly measures their tasks impact, checks the data and makes changes to their actions accordingly.

Behaviors

  • Can get feedback and iterate according to it to create a winning project
  • Strives to make a positive impact and excels in the deliverables
  • Able to create consistent impact
  • Positive promoter with a can-do approach
  • Focuses on what’s important; doesn’t get distracted by things that will not push us forward
  • Able to consistently make sure his/her tasks are prioritized based on the company goals
  • Knows where to invest more time and where things should be done fast
Culture fit

Is a problem solver, supports others, promotes mutual help. Engages communication with all stakeholders, can collaborate with everyone.

Behaviors

  • Winning and making an impact
  • Approachable
  • Taking accountability
  • Egoless
  • Communicates their progress in a clear and methodical way
  • Gives feedback in a constructive and engaging way
  • Proactively requests assistance when needed
  • Learn from feedback and implements it in all their work (present and future) 
Leadership and ownership

Positive promoter — helps the team succeed as a team. Can get people to join and help with their projects.

Behaviors

  • Takes full responsibility for their part in projects A-Z, including receiving relevant feedback on their projects
  • Communicates challenges and raises flags on time
  • Understands project objectives (why we are doing what we are doing, how can we win…) and act accordingly
  • Gives feedback in a constructive way that will help teammates move forward
  • Finds solutions to help a project move forward fast and with high energy
  • Knows where to get help when needed

Senior UXR

Professional Path

Leader and influencer in the UXR team and the entire company. Can take many missions upon itself and can easily move between projects. Knows and dictates the monday UXR values. Leads core projects and takes part in company-wide goals. This is a core role with a wide range of growth within itself.

Extra duties: Trainer, lead cross-design projects, perform UXR review, Interviews.

Experience required in this role before getting promoted to the next level:

  • Gain a strategic overview of different angels of monday, lead in different dynamics and challenges
  • Lead projects beyond the “UXR” angel. From a business owner/product manager’s eyes
Independence and complexity

Plays a significant part on the team core projects. Can cope with multiple areas of responsibilities. Can lead a small to medium project end to end.

Behaviors

  • Identifies problematic tasks and communicates them on time
  • Conducts complex research across Groups and teams  
  • Can suggests and implements actions to meet plan and deadlines
  • Making daily tasks prioritization
High execution

Responsible and accountable for the execution and communication of their research.

Behaviors

  • Can transform complex questions and unknowns into research plans
  • Their research will inspire the rest of the builders and will help shape and develop the product 
  • Able to bring UXR solutions to the table with the monday values and consistency in mind
  • Can learn and become an expert in the tools and knowledge around their projects.
Making an impact

Focuses the team on easy, fast, and effective solutions while maintaining an high standard product and looking at the long-term goals and progress.

Behaviors

  • Taking responsibility and accountability in bringing their “work domain” into colossal business success and helping shape the strategy to get there
  • Get the team to focus and execute in an effective and consistent beat 
  • Taking responsibility for the team’s progress and reaching their goals
  • Creates vision and foundation for the UXR team and the product
Culture fit

Manifesting the company values, affecting personal and others in an efficient manner . The ability to communicate and collaborate with diverse peers, management, and stakeholders (both in writing and verbally).

Behaviors

  • Characterized consistency as a solid rock, an independent engine, regardless of the day
  • Understand the high-level context and apply it to the day-to-day
  • Can join a technical conversation and translate it into research plans while actively participating in the conversation
Leadership and ownership

Their behavior and actions turn them into the professional go-to . Taking part and positively affecting the decision-making in their team.

Behaviors

  • Mentor and support others
  • Shaping processes that affect multiples
  • The ability to trigger and drive changes in who we are and how we work
  • Contributes ideas that are translated into actions

Expert UXR

Professional Path

This role is not mandatory.  It’s a short and experimental role in which the UXR can explore managerial ownership and IC projects. This role will determine (both by the UXR and the company) the following career path: Managerial or IC. This role has quick feedback loops between the manager and the UXR in order to experience and gain trust with the next role.

Extra duties: Cross-builders review, mentoring, taking across builders execution ownership, cross-domain project leadership, lectures, and retro review.

Experience required in this role before getting promoted to the next level:

  • Successfully achieving all the checkpoints that were set to become a TL/IC
  • Deciding with the manager on the next career path

Holds the complexity of either multiple domains with a common area, or a domain with deep or very high complexity. Enabler of key projects, champion of the UXR excellence and the design depth of their domain.

Extra duties: Part of the design extended leadership forums, leads cross-builders projects, mentors UXR.

Experience required in this role before getting promoted to the next level:

  • Lead a complex project A-Z with multiple stack holders
  • Mentor 3-4 researchers and see them progress and move forward
  • Lead long-term efforts within the research guild
Independence and complexity

Leads design execution of large and complex efforts. Breaks down into concerns and areas of volatility, provides high-level solutions, and hands it off to the team.

Behaviors

  • Tackles the most complex challenges in the product and teach other UXR how to do so as well
  • Reduces complexity, makes complex and difficult tasks achievable and down to earth
  • Can bring fast solutions, and tackle challenges in real-time while taking all aspects under consideration
High execution

Can project manage any type of task and bring it to production. Able to independently perform deep massive changes with speed while maintaining high quality.

Behaviors

  • Knows how to create a research plan that is easy to execute and bring to life
  • Can lead research projects and bring actionable conclusions 
  • Detects research opportunities and gaps in the builders level, and leads handling them
  • Holds deep knowledge of the research in monday.com
  • Provides UXR guidance in specific areas
Making an impact

Manages to inspire their team through planning, context building, and setting aspirational goals, creating a setup for people to excel. Has a great halo effect that translates to people growth, drives deep research understanding, standards improvements and better focus on the most impactful points in every team/project he’s part of.

Behaviors

  • Functions as a seed for new efforts that requires laying deep research foundations, a unique and/or a massive amount of work
  • Triggers and drives our research evolution steps before we break in a way that improves our product and design day to day
  • Helps others with finding creative solutions to research problems in a way that maximizes their impact
  • Highly productive, manage to deliver significant progress, consistently
  • Solves problems that most others can’t, ones that were assumed as “impossible to crack” – makes things happen
  • Impacts across builders’ efforts on the day to day basis, a go-to person in various areas in the system, drives cross builder’s efforts
Culture fit

Team communication engine. Promotes monday’s culture in their day to day actions and decisions, sets an example in their actions that promotes our core values and principles. 

Behaviors

  • Drives strong enthusiasm and a ‘can do attitude to achieving results for employees – creating a winner state of mind
  • Recognize and put emphasis on actions that drive our culture
  • Sets standards by examples and actions. Takes mundane and everyday tasks and manages to make “gold out of them” in a way that affects others’ perception
  • Respects differences and similarities; taking the time to understand the viewpoints of others
  • Creates a safe place to talk
Leadership and ownership

Stakeholders management – can effectively communicate and set expectations with multiple stakeholders across the organization over a predefined goal.

Behaviors

  • Brings tensions to the surface, helps to resolve conflicts, and produces a positive outcome
  • Reviews and guide other researchers  
  • Leads others by action and professional acknowledgment- professional go to 

Team Lead

Professional Path

Leads a team of UXR with Joint KPIs. They are responsible for developing the people on their team—in particular, mid-level and beginners. Responsible for quality, creativity, and delivery of projects they are overseeing, along with revenue user satisfaction as well as for the team satisfaction and well-being.

Extra duties: A member of the extended design leadership team, a member of the team leadership forums, and a member of cross-design projects.

Experience required in this role before getting promoted to the next level:

  • Creates a strong independent team that constantly delivers high-quality and impactful execution
  • Showing ownership and responsibility for the team’s success, in all of its aspects and members
  • Showing real understanding and contribution to the team’s success within its business while continuing to improve the research.
  • Wide managerial experience, with proven results of leading and guiding employees
Independence and complexity

Understands all UXR aspects, and sets standards in every area – tech, business, product, craftsmanship.

Behaviors

  • Holds the entire team complexity from end to end 
  • Can plan a quarter’s roadmap, accounting for dependencies and pitfalls, analyze risks and complexities and build a setup for the execution
  • Creates a halo effect in the team – perceived as an excellent, winner and encourages others to be up to their level
High execution

Provides the right level of guidance and technical mentorship for people that maximize personal growth and productivity.

Behaviors

  • Responsible and accountable for the planning and execution of the team
  • Setting and tracking professional level, UXR standards – quality, consistency, presentation, and storytelling
  • Getting to exceptional performance by leveraging UXR creativity, finding solutions that make 10x progress
  • Creates a consistent, predictable beat of deliverables, that improves over time
Making an impact

Manages to inspire their team through planning, context building and setting aspirational goals, creates a setup for people to excel

Behaviors

  • Creates an execution beat and leads the delivery of impactful content with their team, consistently
  • Responds to changes in an effective and frictionless way and manages to push boundaries in creative ways, even in pressured times
  • Actively builds context that allows everyone in the team to make decisions in a way that maximizes impact
  • Celebrates impact, gives recognition to actions that matter based on their impact on the “real world”
Culture fit

Team communication engine. Keeps all team members aligned with others work by creating a sharing environment.

Behaviors

  • Creates a safe place to talk
  • Communicating clearly the intent behind their actions 
  • Establish trust & honesty in personal communication channels 
  • Accountable for creating and driving culture manifestation within a team- can-do approach
  • A researcher first, sets standards by example
  • Brings tensions to the surface, helps to resolve conflicts, and produces a positive outcome
Leadership and ownership

*** Managerial roles have the ‘Leadership & Ownership’ vector in any aspect of their work, therefore they will not be written as a separate vector here.