Workplace Personnel PDP

This page contains the different roles within the Workplace Personnel path. Choose the relevant role you want to learn about. You can also enter the “Professional Path” (coming soon) to access the relevant skills and resources. šŸ”™

Choose & Compare

Workplace Specialist
Senior Workplace Specialist
IC Path
N/A
Management Path
N/A

Components

All
Professional skills
Independence and complexity
Culture and maturity
Collaboration and communication

Workplace Specialist

Professional Path
Professional skills

Provide 1st level of support to monday’s employees.

Behaviors

  • Respond to WP tickets and requests
  • Takes part in small/medium projects
  • Identifies trends within our scope and analyzes the dataĀ 
  • Effectively manages the day-to-day tasks meeting SLAā€™s & project scopes and timelines
  • Aspires to improve technical
Independence and complexity

Executes small/medium scale tasks/projects and solves WP issues while following WP guidelines.Ā 

Behaviors

  • Gains ownership during the period, of systems and/or processes in the domainĀ 
  • Raising flags on time
Culture and maturity

Learning the culture of the organization and its values, and following them. Understands the domain challenges and needs, and acts accordingly.

Behaviors

  • Service-oriented and customer-centric
  • Office presenceĀ 
  • ApproachableĀ 
  • Constantly seeks to learn & improve
  • Practicing the ā€˜can doā€™ approach, focuses on how to achieve the goal before the obstaclesĀ 
  • Avoids silos and collaborates with other teams
  • Self-aware of strengths and weaknesses
Collaboration and communication

Act as a great team player and build great relationships internally with peers in the WP team.

Behaviors

  • Collaborates with ops and other relevant departments
  • Efficient and respectful verbal and written Communications skills
  • Communicate problems in a positive and constructive manner

Senior Workplace Specialist

Professional Path
Professional skills

Identifies the business needs, searches for optional solutions, and executes solutions that will meet those business needs.

Behaviors

  • Owns and lead projects independently impacting WP processes and servicesĀ 
  • Strategic mindset thinking cross-companyĀ 
  • Technical skills
Independence and complexity

Execute advanced tasks in our domain and lead cross-organizational projects.

Behaviors

  • The most professional function in the team handles complex issues
  • ā€œGo to personā€ – a domain expert
  • Raising flags on time while suggesting a possible solution
Culture and maturity

Well established with the company culture and values and able to identify and realign misalignments.

Behaviors

  • Able to think about things from the other personā€™s shoes
  • Silos breaker, seeks to learn and share context
  • Learns from successes and failures, and turns them into actionable insights
  • Able to mentor new team members
Collaboration and communication

High-level communication with colleagues and stakeholders.

Behaviors

  • Detects conflicts in communication, analyzes the root cause, and creates turnover in the communication method that leads to a positive outcome
  • Communicates feedback in a constructive and engaging way
  • Identifies knowledge gaps on the domain level, and fulfills them in the right way

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