BizOps Group PDP

This page contains the different roles within the RevOps path. Choose the relevant role you want to learn about. You can also enter the “Professional Path” to access the relevant skills and resources (coming soon!). 🔙

Choose the roles

Business Operations Associate
Business Operations Manager
Senior Business Operations Manager
Business Operations Professional Lead
IC Path
N/A
Management Path
Business Operations Team Leader

Choose the competencies

All
Professional expertise and business orientation
Collaboration and communication
Internal impact
Execution
Leadership and culture

Business Operations Associate

Professional Path

Entry level. Years in role: 0-1.5

Professional expertise and business orientation

The role represents the most common professional entry-point knowledge for this career stream.

Behaviors

  • Ability to map and understand the business needs and vision
  • Focused on growth & learning our stack, best practices
  • Works under direct supervision
Collaboration and communication

Internal collaboration on a team and communicate in meetings, proactively ask questions and learn our stack and best practives.

Behaviors

  • Learning to work collaboratively on a team and communicate in meetings
  • Effectively communicates work status to teammates and manager
  • Proactively asks questions and reaches out for help when stuck
  • Voices concerns or need for clarification to their manager
  • Accepts feedback graciously and learns from experience
Internal impact

Ability to succeed and operate as a team.

Behaviors

  • Achievement / Outcomes: ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives
  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate efectively, and have a positive impact on team goals
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Other

  • Events
  • Projects
Execution

Execute by plan within expected time and building estimation skills.

Behaviors

  • Commits to and completes tasks within the expected time frame, holding themselves accountable
  • Building estimation skills
  • Asks for help to get unblocked when necessary
  • Learning tools and resources
Leadership and culture

Learns and relates to our culture and proactively trying to practice it.

Behaviors

  • Own their mistakes, strives for feedback
  • Doer, biased for action and not taking advisor role
  • Translates challenge into actions
  • Wants to be exceptional (not aiming for “just good”)
  • Embraces big challenges as opportunities for growth

Business Operations Manager

Professional Path

Experienced level. Years in role: 1.5-3

Professional expertise and business orientation

The role applies professional knowledge and requires the capacity to understand specific needs or requirements to apply skills/knowledge.

Behaviors

  • Work under limited supervision
  • Scopes and implements project-level solutions with minimal guidance
  • Consistently follows best practices, able to defend technical decisions
  • Debugs effectively within their primary area to help find root cause
  • Go to person of the domain
Collaboration and communication

Collaborates professionally with teammates and peers.

Behaviors

  • Uses team meetings and 1:1s to raise and resolve issues
  • Seeks feedback to improve and receives it well
  • Gives timely, helpful feedback to peers
  • Proactively adds documentation to help others
Internal impact

Ability to succeed and operate as a team.

Behaviors

  • Achievement / Outcomes: ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives
  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate efectively, and have a positive impact on team goals
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Others

  • Events
  • Projects
Execution

Takes ownership and can work autonomously on any task under his/her responsibility.

Behaviors

  • Mastering ability to break down tasks, plan, estimate, and cut scope to ship on time
  • Prioritizes in alignment with company goals
  • Engages independtly with the business, clarifying requirements where necessary
  • Seeks input from colleagues with area expertise
  • Effectively uses and build tools and dashboards for operations and monitoring
  • Seeks understanding of how the business operates
  • Ability to create and define operational vision
Leadership and culture

Is highly aligned with the company’s culture and practices it in the day-to-day.

Behaviors

  • Takes full ownership and accountability on all aspects of their works
  • Thinks about the broader company success
  • Supports others, promotes mutual help
  • Manages to take feedback to grow and improve
  • Practicing can do approach, focuses on how to achieve the goal before the obstacles
  • Avoids silos and collaborates with others
  • Self-aware of strengths and weaknesses
  • Embraces big challenges as opportunities for growth

Senior Business Operations Manager

Professional Path

Senior level. Years in role: 2-4

Professional expertise and business orientation

The role demonstrates professional knowledge and the ability to connect the dots around a task or a project.

Behaviors

  • Works almost independently on issues of divers scope under a genral definition of the requirements
  • Independently scopes and implements solutions for their project/team
  • Expert in our processes, also helping to define them
  • Makes well-reasoned design decisions, identifying potential issues, tradeoffs, risks, and the appropriate level of abstraction
  • Debugs expertly within their primary focus area
  • Take Part in business decision making
Collaboration and communication

Partner with other teammembers to drive requirements and builds relationship cross-functionally.

Behaviors

  • Partners with analysts/ops in the team s to drive requirements
  • Identifies and suggests solutions to problems impacting team
  • Builds relationships cross-functionally
  • Communicates technical issues and decisions clearly and proactively to a cross-functional audience, sharing bad news quickly as well
  • Mastering ability to express complicated issues simply
  • Engages in productive dialog even when there are conflicting views, both inside and outside team
  • Seeks to understand other points of view
  • Ensures docs exist for all critical systems
Internal impact

Ability to succeed and operate as a team.

Behaviors

  • Achievement / Outcomes: ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives
  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate efectively, and have a positive impact on team goals, including when/how to leverage partners
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Others

  • Events
  • Projects
  • Interviews
  • Trainings
  • Speaking Engagements
Execution

Estimates methodically, based on iterative learning and sets realistic deadlines that drive effort but support healthy work habits.

Behaviors

  • Cuts scope as needed, mitigating risk by shipping frequently
  • Asks for guidance in unfamiliar areas, pulls in others as needed
  • Uses analytics to inform decisions and measure impact
  • Accountable end-to-end, through planning, deploy, maintenance, and monitoring
  • Proactive about potential issues
  • Understands how people use the service(s) they build, and how their work fits in. Exercises user empathy, whether their users are internal or external
  • Starting to form a vision for future directionality of certain areas
  • Can successfully plan & execute projects involving multiple stakeholders
Leadership and culture

Communicates and drives the company’s culture in the team, sets an example in their actions and feels responsible for the team success.

Behaviors

  • Acts as a buddy for new employees, manifests mondays culture and values in an accessible level for new joiners
  • Identify cases that are not aligned with our culture
  • No one else’s problem – Care about problems that are not in my core, and act
  • Inspires the team with a can do approach, focuses on how to achieve the goal before the obstacles and *provide self example
  • Silos breaker
  • Has the ability of bringing himself out of bottom – raise the energy after failure
  • Being a Go-to for on every occasion (good or bad)
  • Proactively offers regular, constructive feedback to others
  • Self-aware of strengths and weaknesses
  • Embraces big challenges as opportunities for growth

Business Operations Professional Lead

Professional Path

Proffesional lead level. Years in role: 3-5.

Professional expertise and business orientation

The role demonstrates mastery in applying theories, principles, concepts, and methodologies to innovative solutions.

Behaviors

  • Works fully independently on issues of divers scope under a genral definition of the requirements
  • Focused on technical decision making, leading work that affects one or more complex systems and mission-critical areas
  • Has a broad understanding of our architecture and how their domain fits within it. Systematically thinks through potential design impacts on other teams and the company
  • Go-to expert in an area, with an increasingly strategic mindset
  • Participate as a crucial factor for operational stratigic decision
Collaboration and communication

Works with key stakeholders effectively to solve problems and make decisions.

Behaviors

  • Trusted to always share status with all stakeholders, and proactively remedy communication issues
  • Writes insightful documentation
Internal impact

Ability to succeed and operate as a team.

Behaviors

  • Achievement / Outcomes: ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives
  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate efectively, and have a positive impact on team goals, including when/how to leverage partners
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Other

  • Event
  • Projects
  • Interviews
  • Training
  • Speaking Engagements
Execution

Can successfully plan & execute projects involving multiple stakeholders and complex requirements, prioritizing strategically.

Behaviors

  • Executes pragmatically, consistently delivering high-quality
  • Identifies, defines, and solves strategic problems, thinking holistically about the whole system
  • Contributes to all major architectural decisions and reads all tech specs within their domain, tracking status and considering implications to other systems
  • Helps define roadmaps and set vision for long-term projects
  • Identifies problems that need to be solved and advocates for their prioritization
Leadership and culture

Accountable for the culture in their team and influences on other teams. Inspire people with a can do approach.

Behaviors

  • Proactively identifies and solves culture issues
  • Takes steps that drives others to take actions to improve our culture
  • Knows to empathize with a challenged colleague’s situation and assist in bridge the gap
  • Focuses on how to achieve the goal before the obstacles
  • Drives events, both learning and culture building
  • Proactively offers regular, constructive feedback to others
  • Self-aware of strengths and weaknesses
  • Embraces big challenges as opportunities for growth

Not yet available in this path.

Professional expertise and business orientation
Collaboration and communication
Internal impact
Execution
Leadership and culture

Business Operations Team Leader

Professional Path

Team Leader/Expert level. Years in role: 3-5.

Professional expertise and business orientation

The role applies comprehensive knowledge in a specific area; constitutes a professional authority in the organization with broad expertise and unique knowledge.

Behaviors

  • Focused on technical leadership, defining patterns and operational guidelines for their domain
  • Independently scopes, designs, and delivers solutions for large, complex challenges
  • Designs for scale and reliability with the future in mind
  • Incredibly knowledgable both inside and outside of the company in their area(s)
  • Authority of Operational stratigic decisions at the domain
Collaboration and communication

Collaborates with coworkers across the org to document and design how systems work and interact.

Behaviors

  • Coordinates communication among team & stakeholders, including the right people at the right times
  • Clearly communicates technical issues, and ties work clearly to company objectives
Internal impact

Ability to succeed and operate as a team.

Behaviors

  • Achievement / Outcomes: ability to succeed, plan for outcomes and execute plans in order to meet personal targets and objectives
  • Teamwork / Collaboration: ability to operate as a team, show support, add value, communicate efectively, and have a positive impact on team goals, including when/how to leverage partners
  • Leadership / Mentorship: set an example and act as a role model for new hires, buddy new-comers when appropriate

Examples

  • Events
  • Projects
  • Interviews
  • Training
  • Speaking Engagements
Execution

Can successfully plan and deliver complex, multi-team or system, long-term projects, including ones with external dependencies.

Behaviors

  • Able to reduce complexity and prioritize the most important work for the company
  • Considers larger company context and potential future implications between projects
  • Plays a key role in defining the company’s multi-year operation strategy and roadmap, despite uncertainty
  • Defines and drives vision for their area(s)
Leadership and culture

Accountable for the culture in their team and influences on other teams. Takes steps that drive others to take actions to improve our culture and drives events, both learning and culture building.

Behaviors

  • Proactively identifies and solves culture issues
  • Know to empathize with a challenged colleague’s situation and assist in bridge the gap
  • Inspires people with a can do approach, focuses on how to achieve the goal before the obstacles
  • Proactively offers regular, constructive feedback to others
  • Self-aware of strengths and weaknesses
  • Embraces big challenges as opportunities for growth