This page contains the different roles within the Knowledge Base Content Writer path (CSG). Choose the relevant role you want to learn about. You can also enter the “Professional Path” to access the relevant skills and resources (coming soon!). 🔙
Has strong capabilities in technical writing and should be able to write high-quality articles and guides. This role would be held by an internal team member moving from another team or by an external employee with at least 1-year experience in technical writing.
Strong and consistent writer for all kinds of knowledge base content: articles, guides, best practices.
Can manage work schedule independently and participates in small to medium projects with the supervision of the manager.
Understands the product and is the expert in one or two product areas.
Positive communicator and raises flags when needed.
Can think out of the box and take on extra tasks by themselves.
The senior knowledge base writer must have at least 2+ years of experience at monday.com including 1 year as a knowledge base writer. This person must have a deep understanding of who we are as a brand and must be able to look at the macro level of things.
An excellent writer that can write for all types of self-service channels and can participate in strategic projects.
Strong and positive representative of the content team in any situation.
The IC roles are not yet available in this path. Stay tuned!